Customer Service

 

Shipping & Delivery Info

Order Status

Returns & Exchanges

FAQs

Contact Us

 

 

Shipping & Delivery Info

Most orders are shipped within 3-6 business days following order placement. In some cases, we sell special collections where the lead-time may vary. In those cases, the lead-time will be communicated directly on the product page. 

Once your order leaves our warehouse, the shipping method you select determines how quickly the order will arrive on your doorstep.

DOMESTIC (U.S.) SHIPPING METHODS:

  • Standard Shipping: 3-7 business days for delivery
  • UPS 3 Day Select: Delivers within 3 business days of shipment
  • UPS Next Day Air Saver: Delivers within 1-2 business days of shipment

If your shipping address is a P.O. Box or an APO/FPO address, your order will be shipped via the U.S. Postal Service.

Remember that our warehouse requires one business day for order processing and UPS does NOT count the day it receives shipping information as a "business day." Thus, expect a UPS Next Day Air Saver shipment to arrive 1-2 business days after the order was placed. Orders shipped via UPS will not be delivered on Saturdays, Sundays, or national holidays.

Note that UPS does not ship to P.O. Boxes.

Order Status

WHERE IS MY ORDER?

Tracking information is available in your shipment confirmation email. Please note that some standard shipping orders do not have tracking numbers assigned to them. Your order should arrive according to the shipping timelines above.

Returns & Exchanges

Can I return or exchange an item I’ve purchased?

We will happily replace damaged, defective, or incorrect items. Otherwise, all sales are final.  

FAQs

CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?

We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us ASAP.

MY ORDER HAS ALREADY SHIPPED. CAN I HAVE THE DELIVERY ADDRESS CHANGED?

We cannot change the shipping address for orders that have already gone out, and the U.S. Postal Service is not able to change delivery addresses once an order has been shipped. UPS can occasionally change the shipping address, but not very often. You can contact them at 1-800-PICK-UPS, with your tracking number, to see if your address can be changed, but the chances they’ll be able to do it are low, and changing the address will almost always delay the delivery for a few days.

CAN I GET MY PACKAGE DELIVERED ON THE WEEKEND?

No, we do not offer weekend delivery. However, the U.S. Postal Service does deliver some items on Saturdays, so if you choose standard shipping, your order might arrive on a Saturday with your regular mail delivery.

HOW MUCH DO THE DIFFERENT SHIPPING METHODS COST?

These vary based on the weight of the items in your order. Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit.

CAN YOU TELL UPS TO LEAVE MY ORDER ON MY PORCH IF I’M NOT HOME TO RECEIVE IT?

The decision on whether to leave a package outside your home belongs to the UPS driver. Most likely, if you’re not home, the driver will leave the package in a safe location, if one is available. We don’t have any way of instructing the UPS driver to leave your package by your house if you’re not in, however; the decision is theirs.

DOES UPS EXPEDITED SHIPPING COME WITH A GUARANTEE?

If your order arrives later than it should have, please contact us via the customer service web form. We are not responsible for delivery delays caused by inclement weather. Please keep in mind that UPS expedited shipping refers to the time in shipping, and not the total time it will take to receive your order. All orders require a processing period of 1 business day (3-6 business days for orders with print-on-demand items), so if you place a Next Day Air Saver order for an in-stock item on Friday, it will probably ship out on the following Monday and arrive on Tuesday.

WHEN WILL MY ORDER ARRIVE?

For standard shipping, expect a minimum of 5-7 business days within the U.S. We do offer alternatives to standard shipping, which you can review at checkout.  Our usual turnaround time for production is 3-6 business days; add this to whichever shipping method you select at checkout. International customers, please note that some packages may be delayed by the local customs office for inspection, assigning, and collection of duties/tax.

I CHANGED MY MIND. CAN I GET A REFUND?

We will happily replace damaged, defective, or incorrect items. Otherwise, all sales are final.

WHAT FORM OF PAYMENTS DO YOU ACCEPT?

We accept all major credit cards and PayPal payments. We do not accept cash, check, Venmo, or money orders.

WHAT HAPPENS IF MY PACKAGE IS LOST OR STOLEN?

We are not responsible for lost or stolen packages.  Please contact the shipping carrier for more help on this matter.

CAN I PLACE AN ORDER AND PICK IT UP AT YOUR WAREHOUSE?

Sorry, no. All orders must be shipped.

WHAT HAPPENS IF I ORDER SOMETHING OUT OF STOCK?

We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.

I SAW A DESIGN THAT I WANTED TO PURCHASE, BUT IT DOESN’T EXIST ANYMORE. WHERE CAN I FIND IT?

If it's not on our site, it's sadly no longer available for sale. We are however constantly adding new designs, so check back frequently and we'll be sure you find something you love.

I BOUGHT SOMETHING YESTERDAY AND NOW IT’S ON SALE. CAN I GET A PRICE ADJUSTMENT?

Sorry, we do not honor price adjustments.

IT’S SAYING MY PROMO CODE ISN’T VALID. WHAT SHOULD I DO?

If that happens, it likely means one of two things:

  1. The code has expired and/or is no longer valid, OR
  2. You entered the number incorrectly, so maybe give it another whirl!

  

Contact Us

Still need help?  Email us at shop@buzzfeed.com and make sure to include your first and last name, email address, phone number, order number, and a brief description of what the issue is and someone from our team will get back to you as soon as we can!